Frequently Asked Questions

Below you will find frequently asked questions and the answers to them. If these do not answer your immediate question that you have or you need additional help, please fill out the form on the Order Assistance page or you can email GCI Turf Academy directly at admin@gciturfacademy.com and we will help you.

Shipping

Below you will find the most frequently asked questions about Shipping.

Yes. Check the email confirmation you received when you placed your order. It should be there.

GCI Turf fulfills a small amount of the products we offer. Outside vendors also fulfill orders for us. This leads to different shipping times for different products.

Please send an email to admin@gciturfacademy.com and we will help you. Please include the order number and a photo showing the damage.

Orders place Monday through Friday before 12:00 noon EST typically ship the same day as ordered. Once it leaves our facilities the transit times are in the hands of the carrier.

Yes. Please email admin@gciturfacademy.com to schedule a local pick up.

Returns

Below you will find the most frequently asked questions about Returns.

Please email admin@gciturfacademy.com and we will help you.

Company Info

Below you will find the most frequently asked questions about GCI Turf Academy.

The GCI Turf facility is located in Reidsville, NC. Please email admin@gciturfacademy.com if you would like to visit or schedule a local pick up.